How PBX Can Propel Your Business
When thinking about improving your business communication methods, you must consider a PBX phone system that has features such as call forwarding and other features that allow you to communicate reliably, affordably, and easily from almost anywhere in the world.
What is PBX?
PBX stands for “private branch exchange”, and is a way of connecting the internal telephones of a private organization or business. Many small businesses are adopting this technology to unify their workplace and handle their phones effectively. It also serves as a way to cut costs by having one phone number and multiple connections within an organization, each with their own unique extension number, usually composed of three to four digits. In short, this system allows you to switch between phone users by creating a connection, and it records the information related to the call, such as the metering, statistics and quantities.
What Kind of Benefits Can I Expect from it?
Having PBX is useful not just for the company, but for your customers as well. When they dial your company number, the PBX system allows your customers to be connected to the specific person or department that they need to speak to via call forwarding. The great thing about call forwarding is that the caller can do it from a mobile phone, through voicemail or from another phone number – giving you the freedom not to be tied down to any one place to receive a call. This mobility allows you to communicate seamlessly with your customers and coworkers, increasing productivity and the chance to gain added revenue. It also manages the amount of incoming calls to your company, decreasing the chances of missing important business calls and client calls.
Outgoing calls are manageable via call forwarding and PBX as well. When your customers pick up the phone and see your company’s name on the caller ID, they will never know that the people who are interfacing with them on the phone may not be in the same office, let alone the same country. PBX allows you to set up many systems in different locations, using just one number.
With call forwarding and PBX, aside from other features of a phone system such as a toll free number, your customers will regard your business as professionals in the field, fostering a trustworthy relationship that will blossom from a call to a sale.
Contrary to what you may initially think, setting up a phone system for your business is made easier due to the fact that there are many companies out there that provide affordable rates. Consider subscribing to a phone system with both PBX and call forwarding (RingCentral is a good example of a provider with both) to increase productivity and to help propel your business to whole new heights.