What an Effective Business Telephone Offers

Posted December 15, 2012 by in Business

With a lot of technological innovations today that help improve an ordinary telephone to be an effective business tool, choosing a phone system that will go with your business seems like such an easy task. In reality, however, choosing one is like looking searching for a needle in a haystack. There are a variety of options and customizable features available. Phone systems today are quite complex and can be customized to fit the processes of businesses–whether large or small. With such, it is necessary to have a good understanding of the products before you make your selection.

Important Factors to consider in Small Business Phone Systems

1. Installation fees

You may find a great deal on a business phone system but by the time you pay for the installation and the configuration, it may end up being one of the most expensive in its category.

If the system requires professional installation, make sure you know the fees first before signing-up in one. As you search for a system, you will notice that some providers do not require installation fees. However, some of them might be deceiving. Make sure that you ask for the package price because they might have hidden the installation fees somewhere on equipment price or add-ons.

Business telephone units that are fairly easy to install eliminate the expense of hiring a professional. Getting a provider like RingCentral will give you office systems that are easy to install gives you more leeway to manage how the system will actually operate while avoiding professional installation fees.

2. Integration of telephone systems with mobile phones

Connection among employees is one of the ways to increase productivity. It allows each one to contact one another if there is something that concerns one staff who is out on the field. It also lets them share the same phone number and avoid the hassles and unprofessional impression that result when you have to provide your clients with various phone numbers for employees.

Sign up to a business phone system that allows you to merely add-on this feature rather than buying a new one.

3. Most phone service providers today offer optional features which can give you an extra edge in the competition such as:

Auto-attendant: This answering feature frees you or your staff from answering the phone every time it rings. Thus, allowing you to be more productive during office hours. Further, this is customizable. You may put in messages related to your business (this can be a good advertising tool as well), any directions or instructions, and route incoming calls to the right employees. Moreover, it can make you have a big impact on your clients and future clients because when they hear a computerized system with options, it can make them feel like they have reached a large business.

Conferencing: If you have a lot of phone conferences, you might find it more cost-effective to have your own teleconferencing capabilities instead of using one of the third-party services listed above.

Call hunt: If one employee doesn’t answer the phone, the call will automatically forward to another person instead of going directly to voicemail.

This is just a rough list of important factors to consider for in improving your business phone. Keep them in mind before signing-up with any provider to find the best one for your business.

About the Author

Leiden Johnson

Leiden Johnson is a photographer by trade but loves all those geeky, tech stuff and the outdoors. If she's not working or going out, you can see her in front of her computer either writing about anything or playing MMORPG’s which helps her to be more creative in her photoshoots.



    A very interesting article highlighting points which are often overlooked but are essential to ensure complete business phone integration and functionality.


    I’m really impressed with your writing skills and also with the layout on your weblog. Is this a paid theme or did you modify it yourself? Anyway keep up the nice quality writing, it’s rare to see a
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