Our Future our Technology


Basic Questions That A Business VoIP Provider Must Answer

Posted January 2, 2013 by Leiden Johnson in blogger

Many small and medium businesses are concerned about their business status, will they end successful or not. Another major concern among business people is their expenses. Of course, if you’re a newbie in the business industry, your budget is more or less limited. Thanks to the advances in technology, there are now several ways to cut out of pocket expenses when it comes to business operations specifically on business communication. Using the Voice over Internet Protocol or VoIP is one of those cost cutting measurements.

The Internet is a popular and in demand space that helps business companies to be noticed by the public. There are many services for small and medium businesses that are anchored on Internet technology. Given this fact, what questions then do small and medium businesses have to ask when choosing the best VoIP provider?

What business VoIP plans do you offer to your subscribers?

Let them show you what specific plans they offer for business users. If you have a clear idea on what you want to achieve using VoIP services, now is the time to ask them how they can help you attain those goals. Also check if the product and/or service they’re offering matches your business needs and budget. If you only have a certain budget for your service, let them know about this, so they can adjust from there.

What are the features of your VoIP plan?

Get them to describe or even demonstrate the features included in their phone service plans. You can do preliminary research through the Internet and from there get the information that you’ll need. Ask specific questions like which one is more affordable, a monthly plan or a metered plan. You could also ask them to elaborate on their unlimited plan. Ask them details so the information would be crystal clear.

Why is your VoIP plan better than the others?

Sometimes, even if the service features are listed, it’s hard to determine which service is best for you. Ask them straightforward how their services differ from their competitors and why their benefits are better than the others.

Do you have a lock-in period?

It’s best to know which plans are flexible and can adjust to your business capacity and growth. There will be a time that you may need to upscale or downscale, and you have to be assured that they can adjust to these changes.

What additional equipment are needed for your services to be used?

It is also a good idea to ask if you need to invest for additional hardware or equipment. It is necessary for them to enumerate whatever item is needed for their service to work properly. You also need to know the price of these items, in case you actually need one or more. It would be better if they are also selling those items so you can negotiate and won’t have to look for these items yourself.

Now that you know what questions to ask, make sure to take note of the best answers and the best features that can help you make your business better. Happy hunting!

About the Author

Leiden Johnson

Leiden Johnson is a photographer by trade but loves all those geeky, tech stuff and the outdoors. If she's not working or going out, you can see her in front of her computer either writing about anything or playing MMORPG’s which helps her to be more creative in her photoshoots.

One Comment


    A well written article containing important information and questions to consider when choosing a business Voip provider

Leave a Response